Demonstrate the standard of experience you deliver with Customer Radar
Integrating seamlessly with EXACT, Customer Radar saves dental teams 20+ hours of staff time each month in asking, collating and reporting of reviews.
Benefits
90% of people will check your online reviews before booking, improve the chance of attracting patients with great patient feedback.
- Improve visibility in search engines and expand patient base.
- Increase patient confidence with testimonials from your most valued customers.
- Act upon live feedback to improve your services.
- Engage and interact with your customers digitally and in real-time.
- Reduce any friction associated with submitting a review with easy click-through links.
- Aim high and benchmark your online reputation against practices in your community.
Feature Overview
We believe that feedback fuels change and more importantly, growth. Online reviews are the feedback of the 21st century, enabling practices to establish themselves as trusted members of the community amongst or even above their competitors.
- Instant feedback for practice improvement: Automatically invite your customers to provide feedback one hour after their appointment. Gain instant insight into what customers liked/disliked about their experience, which is important when it comes to managing your reputation.
- Identify unhappy customers and turn them into advocates: Receive an email notification the moment your customer provides feedback - allowing you to easily communicate with them if there’s a problem.
- Grow your Google Reviews: After customers have given feedback, automatically invite them to leave a Google review. This helps you win more business and improves your visibility on Google.
- Engage your team: Share feedback with your team to keep them engaged and use feedback to measure, monitor and improve the customer experience you are offering through real-time Net Promoter Score.
- Increase business profitability: Use feedback to improve core business metrics like utilisation, profitability, customer retention and cost of customer acquisition.
- Make is easy for your customers: Your customers answer two quick questions - how likely they are to recommend your clinic, as well as provide a comment on why they gave that rating.
It takes just minutes to set up Customer Radar and every EXACT customer gets a free 30-day trial (no credit card required)
